RedRhino will replace your ordered items if:

For the product to be returned it should:

1. Be as a result of delivery of the wrong item that was not ordered for (RedRhino shipped a different product from that specified during order confirmation).

2. As a result of receiving a package with some accessories missing.

3. As a result of receiving a product that is faulty or dead on arrival.

4. Be having a problem with quality or a function issue which could be detect.

5.There are damages to the item caused by reasons other than mishandling by the final recipient“If you change your mind about the product, you can only get a refund if you return it within 7 days.

You will receive a store credit which can be used to redeem in future purchases.”In the event you change your mind.

1.The item should be returned within 7 calendar days of receiving with valid reason of returning.

2. The product should be in the original packaging enabling for reselling.

3. The product should be having seal intact.4.There is proof of the purchase by having RedRhino receipt or delivery note.

4. The item is returned with all the accompanying accessories and gifts for example for a buy one get one free offer, the free item should also be returned.

5. The item(s) received must be returned while in original packaging, including all the accessories it came with and any other product attached if it was on offer.

In the event of a replacement RedRhino will bear the delivery cost for the replacement portion. We will need to collect the faulty item(s), inspect the items and advise you accordingly.

Please do not hesitate to contact us anytime, we are always ready to serve you.

Warranty – All Philips branded appliances come with a 2 year warranty. Goods under warranty are subject to terms and conditions which are available on the physical copy inside the box.To request a replacement – kindly fill online form


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